Returns & Exchanges
We want you to be happy with your purchase! If you’re not completely satisfied, we offer returns and exchanges within a specific time frame from the date of your order.
How to Return or Exchange:
- Eligibility:
Returns and exchanges are accepted within 30 days from the date of purchase. The product must be unused, in its original condition, and in the original packaging. - Initiate a Return/Exchange:
To start a return or exchange, please visit our website at salepetaccessories.com and follow the instructions provided. - Shipping:
You are responsible for the return shipping costs unless the item is faulty or incorrect. Please ensure the item is properly packaged to avoid damage during transit. - Refunds:
Once the returned item is received and inspected, a refund will be processed. The refund will be credited back to your original payment method. It may take a few business days for the funds to appear in your account. - Exchanges:
If you wish to exchange an item, please follow the same process as a return, and place a new order for the item you’d like to exchange for.
We reserve the right to refuse any returns or exchanges that do not meet these requirements.